We strive for your complete satisfaction but in the event that you are not satisfied with your purchase you have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unscratched with tags, and in its original packaging with tissue paper and all. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@valblv.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To ensure you get what you want, return the item you have, in perfect condition and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@valblv.com.
 

Purchases on other websites or stores
If you purchased an VALBLV product from another website, please contact the reseller directly or contact@valblv.com